Fluicity

Overview

Client: As student, I was hired to design the user interface for the mobile app for a start up named Fluicity. It is an online platform that allows governments to establish communication channels with the population. It enables citizens to propose ideas to solve the problems they consider relevant, receive feedback from the municipality, and follow up on the actions taken.

Problem: The mobile app was unusable, without user flow and experience. Users were lost and it was difficult to find the information they need or answer to proposals by elected official. The key solutions for the problem is to design a useful and attractive interface for users to share, consult and vote ideas and participate in decision-making.

• Redesigned style guide of Fluicity’s application and website
• Created prototype and animated usability test in order to improve the workflow
• Created print and digital support (flyers, business card, banners, posts, etc.) for communities, association and privates companies
• Launched campaign for cites government in France and Belgium

I worked on a mobile app whose goal was to empower citizens to participate in the decision making of their city, community or states. To facilitate user’s contribution, we used multiple formats such as create an idea, vote on a survey, report a dysfunction and consult the last updates.

First of all, I collected needs with all the team. Then I moved on Sketch to create mid-fidelity wireframes based on the Task Flow. For lake of available user, I tested our flow with the team. Not the best practice but if you’re wrong you know it immediately.

Then, I designed the user interface and made prototypes. I implemented with my product manager some A/B testing to choose the best solution. With Flinto, I created animated mockups which allowed me to test my designs directly on mobile devices, so users could test in real condition and give their feedback in live. These sessions allowed us to improve the user interface and also the user experience.